Delightful Reborn Baby Dolls Collection | ChimiDoll®

Our adorable sound-enabled dolls feature an innovative built-in gravity sensor design. These dolls can recognize your interactions and respond accordingly. Depending on the nature and intensity of your movements, the dolls will trigger different sounds, perfectly mimicking the interactions of a real baby with you.

 When you lift the baby doll into the air, it will recognize your movement and burst into a "hahaha" laugh.

Delivery Time = Processing Time + Shipping Time

Processing Time:
We will process and dispatch your order within 24 hours of receiving it. Please note that processing times can be affected by weekends and holidays. Once your order has been processed, you will receive a shipment confirmation email.
Note: If you have purchased multiple items, your order may be split into several packages. If you only receive one of the packages, please do not worry and be patient.



Free Shipping and Express Shipping

Please note that these time frames are approximate, and actual delivery times may vary due to shipping and customs clearance factors.

Free Shipping:

USA: 6-10 days
UK: 5-7 days
Canada: 8-15 days
Australia: 5-10 days
Other countries: 7-15 days

Express Shipping ($12):

USA: 5-8 days
UK: 3-5 days
Canada: 8-10 days
Australia: 4-7 days
Other countries: 6-8 days


Taxes:
Where applicable, you are responsible for paying import taxes and duties. For more details, please contact your local customs office.

Cancellation or Address Changes:
Once you have completed your order, we will send you a confirmation email, and we will immediately prepare your order. If you need to change or cancel your order, please contact us as soon as possible at kaijensen@chimidoll.com, and we will do our best to assist you.

How to Track My Order?
Once your package has been dispatched, we will send you the tracking number via email. You can enter your tracking number here, or you can contact our customer service at kaijensen@chimidoll.com, and our customer service team will reply within 24 hours!

Chimidoll creates high-quality reborn dolls, ensuring each doll is unique and adorable. We take full responsibility for the quality of every product and strive to ensure your satisfaction. If you are dissatisfied with any purchased product, please contact our support team immediately at kaijensen@chimidoll.com, and we will provide a solution based on your situation.

30-Day Money Back Guarantee
We offer a 30-day money back guarantee for all orders. Customers can initiate the refund process by contacting our support team within 30 days of receiving the product. Chimidoll is committed to protecting every customer's rights and handles all returns and exchanges promptly and professionally.
For returns or exchanges beyond 30 days, please contact our customer service, and we will work with you to find a feasible solution based on your current situation.

How to Return?
Please submit your return request to kaijensen@chimidoll.com and provide the reason for the return.
Our support team will follow up on your return request.
Place the item in its original packaging and return it to the address we provide.
After returning the package, please provide us with the tracking number.

How to Get a Refund or Exchange?
Once we receive and process your return, we will initiate the refund or exchange.
Do not return items to the sender's address on the package, as it is not the return address and may affect the return process.
Send your return request via email to kaijensen@chimidoll.com stating the reason for return, and we will email you the return address.

Refund:
All refunds will be issued using the original payment method used during checkout. The time frame to receive the refund will vary depending on the payment method used for the order. Please refer to the approximate processing times for different payment methods. Thank you for your patience.
PayPal account refunds: 2-5 business days
Credit card refunds: 3-7 business days
E-wallet refunds: 2-3 business days

Exchange:
Exchanges will be processed within 48 hours of receiving and processing your return. Shipping times typically require 7-10 business days, depending on your delivery location. Exchanges will be sent to your original address or a new address you provide. We will provide a tracking number when available.

Special Note: Return Conditions
Any unauthorized returns or refund requests will not be accepted.
Do not use the sender's address on the package as the return address, as it is not the correct return address and may impact your return process.
To qualify for a return or refund, the item must be in its original condition and include all accessories, gifts, and packaging. We are not responsible for items lost, damaged during transportation, or not delivered to our return address.

Return Shipping Costs:
We provide free return shipping as part of our commitment to excellent service.

Need Further Assistance?
If you have any further questions, please feel free to contact us via email at kaijensen@chimidoll.com. We will respond within 24 hours.

How do I make payment?
You can place orders on our website using major credit cards, debit cards, or PayPal. Currently, we do not accept checks or money orders. ChimiDoll is not responsible for any bank fees incurred if charges accepted by Visa, Mastercard, Discover, or AMEX cause customers to exceed their available credit limit or available debit funds. All orders are subject to acceptance.
Click here for a complete payment tutorial.

Is shipping free?
We offer two delivery options: free shipping and expedited shipping. Expedited shipping costs $12. Click here to view our shipping policy and delivery times.

How do I track my package?
You will receive a shipping confirmation email containing a tracking number to track the status of your package. Click here and enter the tracking number to track your package. Please note that online logistics information updates may be delayed by 1-2 days. Thank you for your patience.

How soon after I make payment will my order be shipped?
We require 1 day to process orders and typically ship within 48 hours. If we rest on weekends, your order will be shipped on Monday.

When will my order arrive?
The delivery time depends on your country or region. Different countries have varying delivery times. Click here to see different delivery times.

Are the materials soft?
Yes, we use high-quality vinyl materials as the primary material, which is very soft and provides a realistic touch. It is certified to meet EN71, CPC, CE, ASTM, CPSIA, UKCA, 10P, and BS EN71 safety standards. Typically, lower-quality materials are not as soft.

Are the dolls handmade?
Yes, our dolls are handcrafted with meticulous attention to detail, especially in the skin texture, which is hand-painted to achieve such clear realism.

Does my order price include customs duties and taxes?
The order price does not include any taxes. If your purchase exceeds the tax-free threshold in your country or region, additional customs duties will be borne by the customer.

Is my order secure?
Yes, dear, you can rest assured that our website is secure. We use HTTPS (Hypertext Transfer Protocol Secure) instead of HTTP. Here's the difference between the two:
Data Encryption: HTTPS encrypts the data transmitted between your browser and our website using SSL/TLS protocols. This means your personal and payment information is securely protected and cannot be intercepted by third parties.
Data Integrity: With HTTPS, the data you send and receive remains unchanged and intact during transmission. This ensures that the information you provide reaches our server without alteration.
Authentication: HTTPS verifies the identity of our website through digital certificates. This ensures you are connected to the legitimate ChimiDoll® website and not a fraudulent one, protecting you from phishing attacks.
You can verify you are on a secure page by checking for a padlock icon in your browser's address bar and ensuring the URL starts with "https://". https://www.chimidoll.com/

Are there any other gifts with my order?
Currently, we provide free shipping without additional gifts. If your order exceeds $150, please contact our customer service, and we can offer some gifts for you to choose from.

What should I pay attention to during payment?
If you have a discount code, please make sure to use it correctly on the checkout page.
Avoid making payments in public places to protect your personal information.
We will never ask for your verification code or personal information. Please do not disclose your verification code to anyone.

Are these dolls suitable for all ages?
All Chimidoll dolls undergo safety testing and are suitable for children aged 3 and above, complying with international child safety standards.

How should I care for my doll?
Regular gentle cleaning: Use warm water and mild baby detergent to gently wipe the surface of the doll. Avoid using strong chemical cleaners or hot water to prevent damage to the doll's appearance and texture.
Hair care: If the doll has hair, use a soft baby brush to comb it. Avoid using brushes or combs with excessive force to prevent hair damage or shedding.
Store the doll in a dry, clean place away from direct sunlight. Avoid prolonged exposure to sunlight to prevent color fading or hardening of materials.

Can your dolls pose in various positions?
Yes, all baby dolls can pose as their limbs are very flexible.

Can you help me write a greeting card?
Certainly! Please let me know the content and theme you would like for the greeting card. For example, is it a birthday card, holiday card, or for another occasion? Alternatively, you can contact our customer service, as we are happy to provide such a service.

Do you have dolls with implanted hair?
Each doll is unique. Some dolls have implanted hair, while others have hand-painted hair. You can easily find this information in the product description.
If the doll you like does not have implanted hair and you would like us to manually implant hair for you, you can contact our customer service. We will charge a small fee for this customization.

How can I contact you?
The quickest way is through the green chat window on the bottom right corner of our website. You can also click here to contact us using your preferred method:
Email: kaijensen@chimidoll.com
US Phone: +1 (312) 687‑0423