Delivery Time = Processing Time + Shipping Time

Processing Time:
We will process and dispatch your order within 24 hours of receiving it. Please note that processing times can be affected by weekends and holidays. Once your order has been processed, you will receive a shipment confirmation email.
Note: If you have purchased multiple items, your order may be split into several packages. If you only receive one of the packages, please do not worry and be patient.

Free Shipping:
US orders: Typically arrive within 6-10 working days after dispatch.
European orders: Typically arrive within 5-8 working days after dispatch.
$12 Shipping Fee:
US orders: Typically arrive within 4-8 working days after dispatch.
European orders: Typically arrive within 3-5 working days after dispatch.
Please note, these time frames are approximate, and actual delivery times may vary due to factors such as transportation and customs clearance.

Taxes:
Where applicable, you are responsible for paying import taxes and duties. For more details, please contact your local customs office.

Cancellation or Address Changes:
Once you have completed your order, we will send you a confirmation email, and we will immediately prepare your order. If you need to change or cancel your order, please contact us as soon as possible at kaijensen@chimidoll.com, and we will do our best to assist you.

How to Track My Order?
Once your package has been dispatched, we will send you the tracking number via email. You can enter your tracking number here, or you can contact our customer service at kaijensen@chimidoll.com, and our customer service team will reply within 24 hours!