Store owner replied: Hi Elinor, I’m truly sorry. As I mentioned before, your parcel was held by Australian customs for an inspection, which caused a very long delay. We later arranged to send you a replacement, but unfortunately the recent typhoon disrupted those plans as well. I completely understand how important this was, especially as it was meant to be a birthday gift. If there is still enough time, we can send the replacement out again for you. Or, if you prefer, we can arrange a full refund. Either option is completely fine. I’m very sorry for all the trouble and inconvenience this has caused, and I really appreciate your patience and understanding. Best regards, ChimiDoll

Store owner replied: Hi Julie, Thank you so much for your lovely review! ❤️ We hope your granddaughter absolutely loves Rosie and has lots of happy moments with her this Christmas. 🥰🎄 Thank you again for choosing ChimiDoll. Best regards, ChimiDoll

Store owner replied: Hi Alison, Thank you very much for your feedback, and we’re very sorry that the accessories were not checked properly before shipping. The hats we normally include are not this large. We do have some larger hats for our bigger dolls, so it looks like the wrong accessory may have been included by mistake. We would be happy to send you the correct replacement hats. We’re also very sorry to see that the doll’s head has been dented. This may have happened due to pressure inside the parcel during shipping. We can arrange to send you a replacement doll as well. Thank you very much for your feedback and understanding. Best regards, ChimiDoll

Store owner replied: Hi Ange, Thank you so much for another lovely review! ❤️ We’re so happy to hear that your granddaughter loves her dolls and that you’re pleased with their lifelike look, outfits, and quality. It means a lot to us to know that both dolls have been well received. We hope they bring your granddaughter lots of happy moments together. 🥰 Best regards, ChimiDoll

Store owner replied: Hi Ange, Thank you so much for your lovely review! We’re very happy to hear that your granddaughter loves the doll. Thank you very much for your feedback. We hope the doll brings her lots of happy moments. 🥰 Best regards, ChimiDoll

Store owner replied: Hi Sally, Thank you so much for your lovely review! ❤️ We’re so happy to hear that you love Finley’s beautiful smile. I also noticed that you changed his outfit, and it makes him look even more playful and adorable. xxx Thank you again! Best regards, ChimiDoll

Store owner replied: Hi Karen, Thank you so much for your lovely review! We’re so happy to hear that you love Milo. We hope Milo brings your granddaughter many more happy moments. Please also wish her a very happy birthday from me, and I hope she grows up happy and healthy. ❤️ xx Thank you again for choosing ChimiDoll. Best wishes, ChimiDoll

Store owner replied: Hi Jason, Thank you so much for your lovely review! We’re so happy to hear that your daughter loves her Molly and that you’re pleased with the quality, outfits, and realistic weight of the doll. ❤️ xxx It means a lot to us to know she has found such a special place in your home. Thank you again for your support and recommendation! Best regards, ChimiDoll

Store owner replied: Bonjour Catherine, Merci beaucoup pour votre avis ! Nous sommes ravis que votre Leo vous plaise. ❤️ Merci encore pour votre confiance et votre soutien. Cordialement, ChimiDoll

Store owner replied: Hi Kate, Thank you so much for your kind words about our service. We’re very sorry again that your parcel was taken. We know how frustrating and disappointing that must have been. We always want to make sure our customers receive their parcels safely, so when something goes wrong, we’ll do our best to make sure the issue is properly resolved. Thank you again for your understanding and support. We truly appreciate it and look forward to having the opportunity to serve you again in the future. ❤️ xxx Best regards, ChimiDoll

Store owner replied: Hi Lynn, We’re very sorry this happened. It looks like we sent the wrong version when your order was shipped, and we really appreciate your understanding. We’d be happy to refund you the price difference. Thank you very much. Best regards, ChimiDoll

Store owner replied: Hi Soraya, We’re very sorry to hear about your experience, especially that the parcel arrived open and that the doll did not meet your expectations. We also sincerely apologise that your return request has not yet been properly resolved. We have already passed this on to our after-sales team, and we will follow up with you directly and make sure the issue is handled as soon as possible. Thank you for bringing this to our attention. Kind regards, ChimiDoll

Store owner replied: Hi Theresa, Thank you so much for your lovely feedback. We’re so happy to hear that you love how lifelike the doll looks. 🥰 We hope your grandchild will love her new baby and enjoy many special moments together. Thank you again for recommending ChimiDoll. ❤️ Kind regards, ChimiDoll

Store owner replied: Hi Liza, Thank you so much for your feedback, and we’re very sorry that your doll isn’t working properly. Please don’t worry. We’ll follow up with you directly and make sure this issue is properly resolved for you. We also really appreciate your kindness and support in still recommending ChimiDoll. ❤️ Kind regards, ChimiDoll

Store owner replied: Hi Karen, Thank you so much for your lovely feedback. 🥰 We hope your twin daughters have a wonderful birthday and absolutely love their new doll. ❤️ Best wishes, ChimiDoll

Store owner replied: Hi Christine, Wow, you’ve already started preparing Christmas gifts for Violet in August! 🥰 It’s clear how much you care about her, and I’m sure she’ll be so happy when she receives her gift. We’d also like to wish you, your family, and Violet a very Merry Christmas in advance! ❤️ xxx Thank you so much for your feedback and support. Best regards, ChimiDoll

Store owner replied: Hi Jan, Oh, you love your granddaughter so much. She is truly very lucky. I can imagine the look on her face when she receives these two sweet gifts at Christmas. I’m sure they will make her Christmas even more special. xxx Thank you so much for your lovely feedback and support. Best regards, ChimiDoll

Store owner replied: Hi Lynn, Thank you so much for your lovely feedback and support! 🥰 We’re so happy to hear that you’re pleased with your doll. We hope she brings lots of happiness and makes a very special gift. ❤️ xxx Best regards, ChimiDoll

Store owner replied: Hi Lynn, Thank you so much for your lovely feedback and support! 🥰 We completely understand about keeping the Christmas surprise. ❤️ We hope the gifts bring lots of smiles and make Christmas extra special this year. xxx Best regards, ChimiDoll

Store owner replied: Hi Karen, We’re sorry to hear that the doll wasn’t quite what you expected. We always want our customers to be happy with their purchase. If there is anything specific that was different from what you expected, please feel free to let us know so we can better understand the situation and see how we can help. Thank you for your feedback. Best regards, ChimiDoll

Store owner replied: Hi Felicitas, Thank you so much for your lovely feedback and support! 🥰 We’re so happy that little Finley arrived safely and quickly. We hope this sweet little baby makes a very special gift and brings lots of happiness. ❤️ xxx Best regards, ChimiDoll

Store owner replied: Hi Miss E, We’re very sorry to hear about your experience. This is certainly not how we want you to feel about your purchase. We have reviewed the details of your order and are happy to help resolve the issues you mentioned. Thank you for bringing this to our attention, and we sincerely apologize for the disappointment caused. Best regards, ChimiDoll

Store owner replied: Bonjour Florence, Merci beaucoup pour votre retour. Je suis très heureuse d’apprendre que ce bébé vous plaît. Bien cordialement, ChimiDoll

Store owner replied: Hi Karen, Thank you so much for your lovely feedback. 🥰 We’re so happy to hear that you’re pleased with the doll, her outfit, and the little gifts included. We hope your grandchild loves her and enjoys many happy moments with her. ❤️ Thank you again for recommending ChimiDoll. We really appreciate your support. Best regards, ChimiDoll

Store owner replied: Hi Rachel, Thank you so much for your lovely feedback. 🥰 We’re so happy to hear that you think the doll is cute and that you’re pleased with the clothing and quality. We hope your child loves the doll and enjoys many happy moments with her. ❤️ Thank you again for recommending ChimiDoll. We really appreciate your support. Best regards, ChimiDoll

Store owner replied: Hi Rachelle, Thank you very much for your feedback. We’re very sorry. It’s possible that our colleague accidentally sent the wrong gender when packing your order. We’re also very happy to hear that you still love the doll. ❤️ The vinyl body may not be suitable for adding extra weight. However, a cloth body doll without Interactive Sounds can be weighted at home. For example, you can add some sand or other weighted materials inside the body. If you purchase from us again and would like a heavier doll, you can choose the cloth body version. I’d also be happy to guide you on how to add some extra weight safely. Thank you again. Best regards, ChimiDoll

Store owner replied: Hi Rachelle, Thank you very much for your feedback. We’re very sorry. It’s possible that our colleague accidentally sent the wrong gender when packing your order. We’re also very happy to hear that you still love the doll. ❤️ The vinyl body may not be suitable for adding extra weight. However, a cloth body doll without Interactive Sounds can be weighted at home. For example, you can add some sand or other weighted materials inside the body. If you purchase from us again and would like a heavier doll, you can choose the cloth body version. I’d also be happy to guide you on how to add some extra weight safely. Thank you again. Best regards, ChimiDoll

Store owner replied: Hi Tessa, Thank you so much for your lovely review! We’re very happy to hear that you think the doll is cute, and we hope she brings your grandchild lots of happy moments and companionship. Best regards, ChimiDoll

Store owner replied: Hi Vanessa, Thank you so much for your lovely review! We’re also very happy that the doll arrived safely and that your granddaughter loves her. It truly means a lot to us, and we really appreciate your kind words about our service. We hope this doll will bring your granddaughter many more happy moments and wonderful companionship. Thank you again. Best regards, ChimiDoll

Store owner replied: Hi Jenni, Thank you very much for your feedback. We’re also very happy to hear that you like the doll. Your overall feedback is very helpful to us and will help us continue improving our dolls. Thank you again. Best regards, ChimiDoll

Store owner replied: Bonjour,Regis Merci beaucoup pour votre chaleureux avis ! ❤️ Nous sommes ravis d’apprendre que le bébé correspond à vos attentes et que vous êtes satisfaite de sa qualité et de sa finition. Merci également pour vos gentils mots concernant notre service après-vente. Votre satisfaction compte énormément pour nous. Merci encore pour votre recommandation et pour votre confiance envers ChimiDoll. 🥰 Bien cordialement, ChimiDoll

Store owner replied: Hi Alin, Thank you so much for your lovely review! 🥰❤️ We’re very happy to hear that you enjoyed Milo and chose her as a lovely gift for your child. Thank you again for choosing ChimiDoll! Best regards, ChimiDoll

Store owner replied: Hi Tessa, We’re very sorry. Due to an oversight by our colleague, the wrong gender was sent. We’re also very happy that she can still be a lovely gift for your grandchild. Thank you very much for trusting us again. Best regards, ChimiDoll

Store owner replied: Oh, hallo Elisabeth, es tut mir sehr leid. Wahrscheinlich haben wir die Mütze beim Verpacken versehentlich vergessen. Wenn Sie möchten, kann ich gerne eine für Sie nachschicken. Vielen Dank für Ihr Verständnis und auch für Ihr Feedback. Das bedeutet uns wirklich sehr viel. ❤️ Nochmals vielen Dank. Liebe Grüße ChimiDoll

Store owner replied: Hi Sarah, Thank you so much for your lovely review ❤️ We’re very happy to hear that you’re pleased with the realistic details, accessories, and overall quality of the doll. We really appreciate your recommendation and hope you enjoy many lovely moments with your new baby doll. ☺️ xxx Best regards, ChimiDoll